Windhill Green Medical Practice - GP Surgery Website. All about your doctors surgery, the opening times, making appointments, ordering your repeats, health information and more

Welcome to Windhill Green Medical practice

Windhill Green & Cliffe Avenue surgeries serving the communities of

Baildon, Shipley and Thackley

cliffe

If you require a doctor urgently when the surgery is closed, please telephone the new NHS number 111. This includes dental problems.You will speak to an adviser who will be able to: decide what medical help you need, tell you where to go to get this medical help, transfer your call to the service you need, or book an appointment for you if possible.

Please note, during the weekend of 14^th and 15^th December 2013 the practice will have no telephone connection. This is because vital upgrading will be taking place to ensure the telephone system can cope with ever increasing capacity. If you need a doctor urgently during this time please call 111. Windhill Green Medical Centre will be open as normal 08:30-11:30am on Saturday 14^th December.

Practice Questionnaire

If you have a few minutes to spare, could you complete a short questionnaire regarding the practice? All replies are anonymous. Click to show questionnaire

Latest PiL (Patient Information Leaflet) Available

The latest PiL is available now, please click below to open a PDF version.

PDF version of Winter 2013 PiL

Hospital referrals/tests

If you have been referred for a consultation or test by your doctor and you have not heard of your appointment within 4 weeks, please contact the practice and speak to the secretaries.

Record Sharing

The way in which your records are shared amongst health services involved in your care has changed. Please click on the links for more details and let us know of your decision.

Click to display detailed information sheet

Click to display leaflet

Click to display information sharing leaflet

Keeping Us Informed of Changes

If you change your phone number, address or other personal details, please could you inform the practice as soon as you can. By keeping your details up to date you help us to give you the most appropriate care. You would be surprised as to how many of our patients do not keep informed of changes!

SMS texts.

If you have not yet registered for our SMS text service and would like to, please speak to one of our receptionists. It is a free, quick and convenient service which reminds you of any appointments booked, as well as confirming them.

Online Appointments and Prescriptions (Systmonline)

The links below will take you to the appointment booking and prescription ordering facility.If you have not yet registered, then come to the surgery with a proof of identity and we will provide your login details. Currently the online booking system only allows for booking GP appointments. Please do not use SystmOnline for booking double appointments, GUM appointments, medicals or injections. If you are requiring any of these types of appointments please speak to one of our receptionists.

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(Site updated 05/12/2013)

Noticeboard

Telephones

If you know which option you need when you contact the surgery via phone you don’t need to wait for the prompt to select your number. As soon as the recorded message starts press the correct number and you will be transferred directly to the correct department. Below are the available options.

Option 1 - Emergencies (only for medical emergencies, no other calls will be taken on this line)

Option 2 - Appointments/Reception

Option 3 - Home Visits

Emergencies

If a doctor is required in an emergency telephone 01274584223

Home Visits If you are too ill to attend surgery and need to request a home visit please contact the surgery before 10:00 a.m.

The Emerald Suite

The Emerald Suite runs specialist services, some of which are hospital services that are run in the community rather than at hospital. Access to these services is via the GP.

Cancelling your Appointment

If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.

New Patients

If you wish to register with us please telephone or call in and make an appointment to see the practice nurse for a new patient interview. You will be asked to complete a registration form and you will need to bring 2 forms of identification e.g. passport and recent utility bill.

Up to Date Information

For many of our patients we don’t have up-to-date details of Smoking and Alcohol consumption. It would be of great assistance to us if you could click on the link at the bottom of the page “Your Clinical Record” and fill in these details. Please be assured that this is confidential.

Research

Windhill Green Medical practice is involved in clinical research with the Primary Care Research Network. As a patient you may be invited to participate however you can decline or later withdraw without there being any question that this will affect your future care and treatment at the practice.

Prescriptions

Following guidance from the Department of Health regarding safety issues surrounding telephone ordering from the 5th November 2012 the practice will no longer be able to accept telephone requests for repeat prescriptions.

There are many ways in which you can order you repeat prescription. The most effective way is online and you can also book GP appointments too! Just ask reception how to sign up. You can also leave your repeat order slip at reception or post the slip, ticking exactly what you need. Alternatively you can ask a chemist to order them on your behalf on a monthly basis.