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Noticeboard

Care Navigation

The right care from the right person, first time

When you ring to book an appointment, you might notice our reception team will ask

you for a brief outline of how we can help you.

This is because we have introduced something called Care Navigation. It means our

reception team has been trained to ensure they can help you to find the best service for your

needs, so you can receive the right care more quickly. Anything you share with our team will

be kept confidential.

Through this specialist training, our team will be able to direct you to the most appropriate

clinician or service for your needs.

Our reception team will never offer clinical advice. Instead, this new way of working is about

offering you the choice to see more appropriate professionals in our practice team or even

somewhere else. If they can deal with the problem directly, it will often be quicker and means

you may not need to see a GP at all.

Your website

By working this way, it helps to free-up time for GPs to care for patients with complex or

serious health conditions that can only be managed by a doctor. More importantly though, it

means people are seen first by the clinician that is best placed to help you with your health

needs.

Helping you to choose

The choice is always yours though. It is completely up to you if you want to share

information with our reception team.

You will never be refused a GP appointment but we hope next time you contact our practice

and speak with our reception team you will see the value of seeing another healthcare

professional if they are able to help.

You can find out more about Care Navigation by taking a look at our frequently asked

questions, by picking up a leaflet or by speaking to a member of our practice team.

Useful links

Care Navigation leaftlet.docx.pdf

Care Navigation - FAQs (for patients).pdf

Telephones

 

If you know which option you need when you contact the surgery via phone you don’t need to wait for the prompt to select your number. As soon as the recorded message starts press the correct number and you will be transferred directly to the correct department. Below are the available options.

Option 1 - Emergencies (only for medical emergencies, no other calls will be taken on this line)

 

Option 2 - Appointments/Reception

Option 3 - Home Visits

Emergencies

If a doctor is required in an emergency telephone 01274584223

Home Visits If you are too ill to attend surgery and need to request a home visit please contact the surgery before 10:00 a.m.

The Emerald Suite

The Emerald Suite runs specialist services, some of which are hospital services that are run in the community rather than at hospital.  Access to these services is via the GP.

Cancelling your Appointment

If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.

New Patients

If you wish to register with us please telephone or call in and make an appointment to see the practice nurse for a new patient interview.  You will be asked to complete a registration form and you will need to bring 2 forms of identification e.g. passport and recent utility bill.

Up to Date Information

 

For many of our patients we don’t have up-to-date details of Smoking and Alcohol consumption. It would be of great assistance to us if you could click on the link at the bottom of the page “Your Clinical Record” and fill in these details. Please be assured that this is confidential.

Research

Windhill Green Medical practice is involved in clinical research with the Primary Care Research Network.  As a patient you may be invited to participate however you can decline or later withdraw without there being any question that this will affect your future care and treatment at the practice.

Prescriptions

Following guidance from the Department of Health regarding safety issues surrounding telephone ordering from the 5th November 2012 the practice will no longer be able to accept telephone requests for repeat prescriptions. 

There are many ways in which you can order you repeat prescription. The most effective way is online and you can also book GP appointments too! Just ask reception how to sign up. You can also leave your repeat order slip at reception or post the slip, ticking exactly what you need. Alternatively you can ask a chemist to order them on your behalf on a monthly basis.

SystmOnline Changes

If you are registered for using SystmOnline, you will now be able to access basic information held within your medical record. The information held is as secure as your entire medical record, the data is stored in the same way.

Friends and Family Test

Friends and Family Test

Please click the image below to complete the short survey.

fft

The Friends and Family Test is here. From December 2014 the Government have introduced the Friends and Family test. The short video below explains more about it. Your feedback and comments have always been important to this Practice and with the introduction of the Friends and Family Test it has never been easier to give your views on the service we offer. 

Please click below to see Windhill Green Medical Practice's report for Nov 2018

IWantGreatCare Surgery Report

Please click below to see Windhill Green Medical Practice's report for Oct 2018

IWantGreatCare Surgery Report

Please click below to see Windhill Green Medical Practice's report for Sept  2018

IWantGreatCare Surgery Report

Please click below to see Windhill Green Medical Practice's report for Aug 2018

IWantGreatCare Surgery Report

Please click below to see Windhill Green Medical Practice's report for July 2018

IWantGreatCare Surgery Report

Please click below to see Windhill Green Medical Practice's report for June 2018

IWantgreatCare Surgery Report

Please click below to see Windhill Green Medical Practice's report for May 2018

IWantGreatCare Surgery Report

Please click below to see Windhill Green Medical Practice's report for April 2018

IWantGreatCare Surgery Report

Please click below to see Windhill Green Medical Practice's report for March  2018

IWantGreatCare Surgery Report

Please click below to see Windhill Green Medical Practice's report for February 2018

IWantGreatCare Surgery Report

Please click below to see Windhill Green Medical Practice's report for January 2018

IWantgreatCare Surgery Report

Please click below to see Windhill Green Medical Practice's report for December 2017

IWantGreatCare Surgery Report

Please click below to see Windhill Green Medical Practice's report for November 2017

IWantGreatCare Surgery Report

Please click below to see Windhill Green Medical Practice's report for October 2017

IWantGreatCare Surgery Report

Please click below to see Windhill Green Medical Practice's report for September 2017

IWantGreatCare Report September 2017

Please click below to see Windhill Green Medical Practice's report for August 2017

IWantGreatCare Report August 2017

Please click below to see Windhill Green Medical Practice's report for July 2017

IWantGreatCare Report July 2017

Please click below to see Windhill Green Medical Practice's report for June 2017

IWantGreatCare Surgery Report June 2017

Please click below to see Windhill Green Medical Practice's report for May 2017

IWantGreatCare Surgery Report May 2017

Please click below to see Windhill Green Medical Practice's report for April 2017

IWantGreatCare Surgery Report Apr 2017

Please click below to see Windhill Green Medical Practice's report for Mar 2017

IWantGtreatCare Surgery Report  Mar 2017

Please click below to see Windhill Green Medical Practice's report for Feb 2017

IWantGreatCare Surgery Report Feb 2017

Please click below to see Windhill Green Medical Practice's report for Jan 2017

IWantGreatCare Surgery Report Jan 2017

Please click below to see Windhill Green Medical Practice's report for Dec 2016

IWantGreatCare Surgery Report Dec 2016

Please click below to see Windhill Green Medical Practice's report for Nov 2016

IWantGreatCare Surgery Report Nov 2016 

Please click below to see Windhill Green Medical Practice's report for Oct  2016

 IWantGreatCare Surgery Report Oct 2016

Please click below to see Windhill Green Medical Practice's report for Sept 2016

 



 
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