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If you know which option you need when you contact the surgery via phone you don’t need to wait for the prompt to select your number. As soon as the recorded message starts press the correct number and you will be transferred directly to the correct department. Below are the available options.

Option 1 - Emergencies (only for medical emergencies, no other calls will be taken on this line)


Option 2 - Appointments/Reception

Option 3 - Home Visits


If a doctor is required in an emergency telephone 01274584223

Home Visits If you are too ill to attend surgery and need to request a home visit please contact the surgery before 10:00 a.m.

The Emerald Suite

The Emerald Suite runs specialist services, some of which are hospital services that are run in the community rather than at hospital.  Access to these services is via the GP.

Cancelling your Appointment

If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.

New Patients

If you wish to register with us please telephone or call in and make an appointment to see the practice nurse for a new patient interview.  You will be asked to complete a registration form and you will need to bring 2 forms of identification e.g. passport and recent utility bill.

Up to Date Information


For many of our patients we don’t have up-to-date details of Smoking and Alcohol consumption. It would be of great assistance to us if you could click on the link at the bottom of the page “Your Clinical Record” and fill in these details. Please be assured that this is confidential.


Windhill Green Medical practice is involved in clinical research with the Primary Care Research Network.  As a patient you may be invited to participate however you can decline or later withdraw without there being any question that this will affect your future care and treatment at the practice.


Following guidance from the Department of Health regarding safety issues surrounding telephone ordering from the 5th November 2012 the practice will no longer be able to accept telephone requests for repeat prescriptions. 

There are many ways in which you can order you repeat prescription. The most effective way is online and you can also book GP appointments too! Just ask reception how to sign up. You can also leave your repeat order slip at reception or post the slip, ticking exactly what you need. Alternatively you can ask a chemist to order them on your behalf on a monthly basis.

SystmOnline Changes

If you are registered for using SystmOnline, you will now be able to access basic information held within your medical record. The information held is as secure as your entire medical record, the data is stored in the same way.

Community Midwives

Patients can contact the midwifery office based at Ashcroft Surgery - Monday to Friday on telephone number 01274 461310. In addition to this there is a 24 hour helpline number 01274 364531 which allows patients to speak to a midwife day or night. Antenatal clinics are held on Tuesday morning at Cliffe Avenue and Wednesday morning at Windhill Green. There is also an antenatal/postnatal "drop-in" clinic on a Monday afternoon 1.30 - 3.30 pm at Windhill Green and also at Eccleshill Health Centre on Thursday mornings 9.30am - 12.30pm.

Community Nurses

The district nursing team provide holistic nursing care to people in their own homes, such as the frail elderly and the terminally ill. They also run clinics at Windhill and Cliffe Avenue for specialist wound care, injections, ear care, self-help and Doppler studies. They can access specialist equipment and refer people to other agencies to enable effective care. They can also provide advice and resources for patients and families regarding continence, medication, self-care, managing chronic or life-threatening illnesses, nutrition and healthy lifestyles. From 2.9.13 the district nurses can be contacted 24 hrs a day 7 days a week on 01274 256131 or if the line is busy 01274 202473.

Health Visitors

Health Visitors are experienced and qualified registered nurses or midwives who work to promote good health and prevent illness in the community. They spend most of their day visiting people in their homes, especially new mothers and children under five. The also work with other sections of the community including the elderly, disabled and long term sick, offering practical support and advice to help people overcome their disabilities. Health visitors work in collaboration with other agencies such as Social Services and local housing departments.   The telephone number is 01274 221223

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